🧾 Refund & Returns Policy
At SmartPCParts.com, we want you to shop confidently. This policy outlines your rights as a global customer and explains how our returns and refund process works worldwide.
1. Your Rights as a Customer
We value your satisfaction and stand behind every product we sell. If you are not completely happy with your purchase, you can request a return or refund in accordance with the terms below.
- You have 14 days from receiving your order to contact us if you wish to return an item.
- Once you notify us, you generally have another 14 days to return it to us.
- If the product is faulty, damaged, or incorrect, you are entitled to a full refund, replacement, or repair.
- For international customers, local consumer protection laws may also apply, and we comply with all applicable regulations in your region.
2. When a Return or Refund Is Allowed
✅ You can return or request a refund when:
- The item is faulty, defective, or not as described.
- You changed your mind within 14 days of receiving the item.
- The product is unused, in original packaging, and includes all accessories.
❌ You cannot return or request a refund when:
- The product is custom-built or personalized.
- The item has been used, damaged, or altered after delivery.
- The product’s return period (14 days) has expired.
- Sealed items such as software or hygiene-related products have been opened.
3. How to Request a Return or Refund
- Contact us first at 📧 support@smartpcparts.com with your order number and reason for return.
- We’ll issue a Return Authorization (RA) and provide instructions.
- Ship the item back using a trackable courier service within 14 days.
- Use the original packaging and include all manuals and accessories.
- Once received, we’ll inspect the product and issue a refund or replacement as applicable.
4. Shipping Costs & Responsibility
- If your order was faulty, damaged, or incorrectly shipped, we cover return shipping costs.
- For change-of-mind returns, you are responsible for return shipping.
- Refunds are processed within 14 days of us receiving your item or proof of shipment.
- Refunds are always made via the original payment method unless otherwise requested.
5. Processing Time & Refund Method
Once we receive your returned item, our team inspects it within 7 business days.
- Refunds typically appear in your account within 3–5 working days after approval.
- For replacements or repairs, we’ll notify you once your new or fixed product is shipped.
6. Warranty, Repairs & Replacements
- If a product develops a fault within 30 days, you can request a full refund or replacement.
- Between 30 days and 6 months, we’ll offer a repair or replacement depending on the issue.
- After 6 months, we may offer service assistance, but you must provide proof of an original defect.
- All manufacturer warranties remain valid and complement this policy.
7. Lost Returns, Disputes & International Conditions
- Always use tracked shipping; SmartPCParts.com is not responsible for returned items lost in transit.
- If there is a disagreement about your return, contact our support team for resolution — we may arrange independent testing if needed.
- We follow international consumer protection standards to ensure fair and transparent service.
🌍 Global Commitment
We proudly serve customers worldwide and comply with local consumer rights laws wherever we ship.
Our goal is to ensure every SmartPCParts.com customer experiences confidence, transparency, and satisfaction — no matter where you are.
📩 Contact Us
If you have questions about returns or refunds, please contact our support team:
📧 Email: support@smartpcparts.com
🌐 Website: https://smartpcparts.com